INTERNATIONAL STUDENTS INFORMATION
THE EDUCATION (PASTORAL CARE OF INTERNATIONAL STUDENTS) CODE OF PRACTICE 2016
This summarises the Education (Pastoral Care of International Students) Code of Practice 2016 (the Code). It provides information for students and their parents on what to do if they have a complaint about their treatment by a New Zealand education provider or agent of an education provider.
What is the Code?
New Zealand education providers have an important role in ensuring the well-being of their international students. The Code sets out the minimum standards of advice and care that are expected of education providers for international students. This ensures students coming from other countries to study in New Zealand are well informed, safe, and properly cared for.
New Zealand defines international students as those that are not domestic students. There is further information about this on the New Zealand Ministry of Education website at www.education.govt.nz
The New Zealand Qualifications Authority (NZQA) is the administrator of the Code on behalf of the New Zealand government.
Who does the Code apply to?
All education providers in New Zealand who enrol international students must be a signatory to the Code and adhere to its requirements.
A list of education providers that have signed up to the Code is available on the NZQA website at www.nzqa.govt.nz
How can I get a copy of the Code?
You are encouraged to read the Code, which is available on the NZQA website in several languages. If you have further questions about the Code you can email firstname.lastname@example.org
What can you expect of an education provider?
Students and their families can expect education providers to:
Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at www.immigration.govt.nz
HEALTH AND TRAVEL INSURANCE
Eligibility for Health Services
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatments.
Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at www.moh.govt.nz
The Accident Compensation Corporation provides accidents insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz
Medical and Travel Insurance
International students must have appropriate and current medical and travel insurance while studying in New Zealand.
Suggested minimum content for appropriate insurance policies
The policy should commence the day the student leaves home for the airport on their way to New Zealand, apply while in transit, apply while the student is in New Zealand, cover the student for any trips to other countries during the period of study, cover the student for any holidays back to their home country during the period of study.
The school, if required, can arrange insurance. The cost is approximately NZ$600 per year. The International Director will inspect your insurance documents on your arrival. An English translation may be required of any overseas policy.
International Educational News
This is the New Zealand Ministry of Education’s international education news website.
This site provides you with the latest international education news from the Ministry, and fellow agencies such as Education New Zealand.